Do you remember as a child writing a thank you note for a Christmas or birthday gift? I certainly do.
My mother would write out what to say and then I would copy it onto a note card or a piece of stationary. Of course being a child, my participation wasn’t without some complaining and reluctance. When I became older, I would compose each thank you note individually to express my gratitude for the gift. Yes Mom still asked me even as a young adult “Did you remember to write your thank you notes?”
Today writing thank you notes appears to have become a lost art. People are too busy or maybe they did not have parents guiding them in this particular behavior of expressing gratitude.
Yesterday I received a written note from a social media colleague. We spoke over the phone just to get to know each other. I would have sent him one, but I could not find his address. On Monday, I will send him a note.
With technology especially through social media appearing to overrun the communication process, receiving a handwritten thank you note is very powerful for both parties. First, the person writing the note acknowledges his or her gratitude or appreciation. Second, the person receiving the note is genuinely pleased. Third, both of them have strengthened their relationship and keeps them grounded as real human beings.
Personally, I do attempt to send at least one hand written note a day just to keep my own humanity in check. Life is so much more than fingers dancing over a keyboard.
To isolate ourselves through social media and other technologies such texting I believe is one of the current downfalls. People no longer know how to authentically communicate. Reading body language to actively listening is also a diminishing soft skill set.
Just think how you feel when you receive something in the mail beyond the business size envelope or endless marketing flyers. You may wonder who is this note or card from? Why is he or she writing to me? Then when you open it, you may be pleasantly surprised by the few words thanking you for just being you.
Yes the simple handwritten thank you note is indeed very powerful. And my thanks to my mother for instilling in me the power of this form of communication.
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Leanne Hoagland-Smith is THE People and Process Problem Solver for leaders who desire a Forward Thinking Sales Culture. She supports executive leadership in bridging the sales culture gap of people and processes that restricts SMB sales results. If you want to increase sales, then call Leanne at central time USA to solve your disengaged employees and ultimately your disengaged sales culture as well as improve your own sales results. Follow her on Twitter or check out her profile on LinkedIn.