Truly Priceless, The First Customer Service Experience

In relocating from NW Indiana to NW Arizona, we have had to outreach to several businesses.  Once again I realized how truly priceless the first customer service experience really is.

first-customer-service-experience

Credit www.pixabay.com

Must Have Internet

My business depends on the Internet.  Having a reputable Internet firm is essential. I did my research and discovered Data-Max Wireless. The frontline person who opened the account and scheduled the service call was incredibly friendly and competent.  Then the service technicians also demonstrated outstanding professionalism from being on time and making recommendations for a better wireless router.

Must Have Working Oven

When we purchased our new home, we knew the built in oven was not working.  Again, doing Internet research product and reviews, I called Attwoods Appliance and scheduled a service call.  The serviceman was on time and again very professional. He only reaffirmed my first customer service experience with the Repair Department at Attwoods.

Unfortunately, the part needed for the 35 year old Tappan built in oven was no longer made.  So based upon our first customer service experience, my husband and I visited the store and ordered not only a replacement oven but a freezer as well. So a $75 service call turned into an over $2,000 sale. This is why the experience is priceless.

Must Have Working Plumbing

One of the challenges in buying a 35 year old home is there will be unforeseen problems.  We had an outside sillcock that would not shut off on a Sunday afternoon.  My husband did a temporary fix and  I called our realtor, Elise Harron of Dirt Road Real Estate for a recommendation. She recommended Truelove Plumbing.

Again, the first customer experience of scheduling the appointment and the subsequent actual service was exceptional.  Having 22 plus years in the plumbing industry, I recognized someone who understood plumbing.  The plumber also reviewed our pump and pressure tank (water storage system) and made some significant recommendations.  We took those to heart and he is coming back to install a new pump and pressure tank along with the necessary cut off value and pressure gauge.

Each of these local small businesses made that first customer service experience delightful and then backed up that experience with competent service personnel.  Unless these firms demonstrate some significant negative behavior, they have earned my customer loyalty and hence my business as long as we live here.

So far we have infused thousands of dollars into the local small business economy.  And these expenditures have all been fostered by that priceless first customer service experience.

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